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Data protection

DATA PROTECTION CHARTER
PERSONAL DATA

 

Article I. Preamble

The company RZBALL COMPANY SAS, whose registered office is located at 120 route des Macarons, 06560 VALBONNE SOPHIA-ANTIPOLIS France, registered in the GRASSE Trade and Companies Register under number 829 110 485 - represented by its current legal representative (hereinafter referred to as the "Company") - is a limited liability company. Company "for the specific purposes of the present Charter), operates a business selling sports equipment for RAQBALL, and to this end, notably, a website enabling Users to order said equipment (hereinafter referred to as the " website ").

The present charter relating to the protection of personal data (hereinafter referred to as the " Charter ) defines the terms and conditions for the collection, use and sharing of personal data (hereinafter referred to as the "Data"). Data "for the specific purposes of the present Charter) that the Company may collect in the course of providing the Services, the performance of which is governed by the General Terms and Conditions of Use and Sale, which the User undertakes and certifies to have accepted concomitantly with the signing of the present Charter.

Article II. Definitions

Each of the contractual terms defined within the General Terms and Conditions of Use and Sale are deemed to have the same meaning in the context hereof, unless contradicted by the definitions listed below, which shall prevail.

Charter :designates the terms and conditions for the collection, use and sharing of Data that the Company may collect in the course of performing the Services it provides.

Data means any information relating to an identified or identifiable natural person (data subject), directly or indirectly, by reference to an identification number or to one or more elements specific to him or her (in particular, but not limited to, his or her name, telephone number or e-mail address), within the meaning of Regulation n°2016/679, known as the General Regulation on the Protection of Personal Data (hereinafter referred to as the " RGPD ").

Data Processing means any operation, or set of operations, relating to such data, regardless of the process used (collection, recording, organization, storage, adaptation, modification, extraction, consultation, use, communication by transmission dissemination or any other form of making available, reconciliation or interconnection, blocking, erasure or destruction, ...) within the meaning of the RGPD.

Article III. Scope of application

The present Charter is valid for the entire duration of the General Terms and Conditions of Use and Sale to which it relates.

The Company reserves the right to modify the present Charter as necessary, according to the evolution of the Services offered or the evolution of legislation, at its sole discretion. The Company's Data management policy is always subject to the most recent version of the Charter. The User is invited to consult this Charter as often as necessary.

In any event, any significant modification will be notified by e-mail or any other means at least 30 (thirty) days before its effective application in order to obtain its agreement.

Article IV. Collection of User Data

4.01 Information collected

This information includes, in particular, User Data collected when accessing the Services, such as :

  • Data collected during Account registration, such as :
  • First name ;
  • Name;
  • E-mail address ;
  • The User's telephone number ;
  • Bank details, if applicable ;

This data is mandatory for the management of Orders. Failure to provide this data may result in the User being unable to access the Services offered.

  • The Data collected during the Order such as :
    • Date;
    • Starting address ;
    • Arrival address ;
    • Any comments made by the User

This data is necessary for the provision of quality Services.

4.02 Shelf life

The Data collected and processed will be kept for the duration of the Services, so as not to exceed the period necessary for the purposes for which they are processed, with the exception, however, of bank details, which are not kept by the Company.

If the User deletes his or her Account, the Company will not retain any User Data.

If the Account is deleted due to inactivity, the Owner's Personal Data will be deleted immediately.

An Account is considered inactive after two (2) years without the User logging on to the Site. The Company reserves the right to delete an inactive Account after prior notice to the User, who may expressly object to the deletion of his or her Account.

In any event, certain categories of Data will be subject to intermediate archiving once the Services have been performed or interrupted for any reason whatsoever, if such Data is required by the Company to provide evidence in the event of litigation. The duration of this intermediate archiving will be 5 (five) years from the date of interruption, with the exception of proof of subscription to the Services and a copy of the Contract, which will be kept for 10 (ten) years from performance of the Service, in application of article L 213-1 of the French Consumer Code;

In the event that the Contract signed between the Parties has been suspended or blocked, the Data will be kept for a period of 5 years from the date of suspension, with the exception of proof of subscription to the Services and a copy of the Contract, which will be kept for a period of 10 (ten) years from the date of execution of the Service, in application of article L 213-1 of the French Consumer Code.

Article V. Various treatments performed

The Company uses the Data collected from Users for the purposes of :

  • The performance of the Services agreed between it and the User;
  • The transmission to the User, where applicable, of information on the Services by e-mail, SMS or any other means of communication, within the limits of the authorization given by the User;
  • Improving the quality of the Services, such as personalizing the offer, improving knowledge of the User through anonymized statistical analysis, where applicable.
  • Ensure compliance with (i) applicable legislation, (ii) normal use of the Services and (iii) this Charter;
  • To transmit to the User, in accordance with applicable legal provisions and with the User's consent where required by law, marketing, advertising and promotional messages; invitations to events and information relating to the use of the Services;
  • Reference the User in databases.
  •  

Article VI. Recipients and causes of transmission of the Data collected

The Company personally collects and processes the Data of the Users of its Application through its team, its collaborators, employees or external service providers, who are, in any event, bound by a confidentiality clause and informed of the security obligations related to the collection and processing of Data.

In the course of using the Services, some of the information collected may be transmitted to :

  • To the Company's teams (its management and employees, casual trainees or external service providers) in order to access information concerning the handling of the Order;
  • Routing and emailing organizations;
  • Subject to the User's consent, to service providers involved in marketing communications;
  • To RGPD-certified applications that the Company needs to process the actions it performs, such as payment services in order to offer remote payment of the Order by credit card, where applicable;
  • To the Company's IT department ;
  • The Company's hosting and backup server;
  • When the Company is legally obliged to do so, in order to comply with any legal request;
  • In the event that the Company transfers its business by any means whatsoever, to the potential transferee of its business or shares in its share capital.

Article VII. Transfer of Data

Data is stored in France, on identified servers. The Service Providers selected by the Company have undertaken not to transfer any Data outside the European Union. To date, no transfers outside the European Union have been reported. Should this be the case in the future, the Service Providers selected by the Company have undertaken to the Company (i) to inform it in advance and (ii) to comply, in any event, with the provisions of the RGPD so that the minimum protection guarantees of this regulation are respected.

Article VIII. The User's right to his Data

The User has the right to obtain a copy of the Data concerning him/her held by the Company. To do so, the User must either (i) send a request by e-mail to the following address contact@raqball.com, or (ii) send a request by letter to the Company's address as stipulated in the preamble to the present Charter.

The Company will endeavor to respond to the User's request within a reasonable time and, in any event, within the time limits set by law.

The User may also access the Data held by the Company in order to request rectification, modification or deletion of any incorrect information.

The User has the right to oppose or limit the processing of his/her Data.

If necessary, the User has the right to lodge a complaint with the competent supervisory authority (the CNIL) or to obtain redress from the competent courts if he considers that the Company has not respected his rights.

The User also has the right to Data portability, i.e. the right to receive Data provided to the Company in a structured, commonly used and machine-readable format and the right to transmit such Data to another data controller.

Finally, the User also has the right, where applicable, to define instructions concerning the fate of his or her Data after his or her death.

Article IX. Tracers

9.01 General - Purpose - Duration

Tracers are used to store information relating to access to the Site, such as date and time, as well as any data entered by the User during access, such as e-mail address and password. Tracers make interaction between the User and the Site faster and more efficient.

In order to enable all Users to make the best possible use of the Site and to improve its operation, the publisher may install these cookies on the User's connection device after obtaining the User's express prior consent and informing the User of the insertion of these cookies. However, some cookies do not require consent.

Tracers requiring consent cannot be deposited or read until the User has given his consent.

The User gives his consent by a positive action such as a checkbox, after having been informed of the consequences of his choice and of the different purposes of cookies.

The User may withdraw his consent at any time.

These tracers are intended to be kept for a maximum period of 13 (thirteen) months. At the end of this period, consent must be obtained again.

These obligations apply whether or not the trackers collect Data.

9.02 Right to object to tracker installation

The User may, at any time, choose to activate or deactivate cookies on his or her connection device, or delete them. The User may deactivate all cookies or, on the contrary, modify only the cookies selected by clicking on the link in the information banner.

Any settings made by the User may modify the use of the Site and the conditions of access to certain services requiring the use of tracers. Under no circumstances will this malfunction constitute a loss for the User, who may not claim any compensation as a result.

RZBALL COMPANY
120, Route des Macarons
06560 Valbonne Sophia Antipolis - France

 
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